Role
UAT Designer
Date
April 2023 - Nov 2024
Client
BetMGM
Perception of Speed Improvement
Performance UX for iGaming Flows
Problem
Users felt the product was slow- even when backend performance wasn’t the bottleneck. This increased frustration and drop-off risk in high-intent moments
What I Did
Identified experience choke points across key surfaces and transitions
Proposed and validated UX performance patterns: skeleton/loading states, progressive disclosure, prioritizing above-the-fold content and reducing layout shift
Documented “perceived wait” behaviors and aligned fixes with engineering implementation realities
Result
Reduced perceived load time and improved the overall user experience by making product feedback faster, clearer and more predictable during critical moments.
QA/UAT in Design
Design-to-Development Reliability & Design System Validation
Problem
At iGaming scale, small implementation drift creates big UX inconsistencies: broken spacing, incorrect states, token mismatches, and accessibility issues that compound across surfaces.
What I Did
Tested design system improvements across UI elements to ensure a seamless design to development to product workflow
Conducted detailed QA of CSS, formatting and component implementation, confirming developer output matched wireframes and the design system
Logged issues clearly and drove closure through structured handoff and feedback loops
Result
Improved design integrity and UI consistency by reducing implementation drift, clarifying expected component behavior and increasing confidence in releases across high-traffic surfaces.
Training the UAT Team in Design
Scaling Quality Through People + Process
Problem
UAT teams often catch issues late, but without shared design standards the feedback can be inconsistent, subjective or hard for design/engineering action.
What I Did
Established and led BetMGM’s first-ever design trainings for the UAT team
Taught practical frameworks: component/state validation, accessibility checks, consistency rules and “how to write actionable UX QA feedback”
Build a shared understanding of design system intent so cross-functional teams could move faster with fewer rework cycles
Result
Raised the team’s quality bar and made UAT feedback more design-literate, consistent and actionable- reducing back-and-forth and improving release readiness.
Collaboration & Design Integrity
Partners: Product, Engineering, QA/UAT, Design System stakeholders
How I Kept Alignment: Clear issue documentation, tight feedback loops, release validation, component/state checklists, dependency awareness
Quality Bar: Accessibility checks, responsive behaviors, states/empty/error/loading, pixel + CSS QA, token/spacing consistency